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Location : Blackburn, BB1 8QA

Apply here: Customer Service Practitioner Apprenticeship Level 2 (


  • To provide receptionist duties under the direction of the Central Team.
  • To provide administrative support under the direction of the Central Team.
  • To contribute to the effective and efficient running of the office.


  • To undertake routine administrative duties in relation to the organisation as and when required
  • To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
  • To set up meeting rooms with the relevant IT equipment and seating plan
  • Arrange refreshments for visitors and any training sessions undertaken
  • Ensure the central office items are ordered in a timely manner including stationary, housekeeping items
  • Provide routine receptionist/administrative support e.g. photocopying, filing, emailing, etc
  • Maintain manual and computerised records/management information systems
  • Undertake word-processing, spreadsheets and other IT tasks
  • Sort and distribute mail
  • Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages
  • Deal with face to face enquiries and signing in visitors
  • Operate office equipment e.g. photocopier, shredder, scanner, etc
  • Arrange orderly and secure storage of supplies
  • To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team
  • To undertake personal development through training and other learning activities including performance management, as required.
  • Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Patience


  • GCSE or equivalent English (Grade 4) essential
  • GCSE or equivalent Maths (Grade 4) essential

Things to consider

Safeguarding: Education Partnership Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

Employer website: 


Other Information

Intermediate Apprenticeship or Advanced Apprenticeship: 


Proposed Duration: 

12-15 months 

Training to be provided:

Level 2 Customer Service Standard 

Functional skills Maths and English (if required)


Apprenticeship Team 

01254 292500 


  • Lancaster University.
  • University of South Wales.
  • University of Central Lancashire.
  • Advance HE.
  • University of the Arts London.
  • Disability Confident Employer.