Location : Blackburn, BB1 8QA
Apply here: Customer Service Practitioner Apprenticeship Level 2 (blackburn.ac.uk)
JOB PURPOSE:
- To provide receptionist duties under the direction of the Central Team.
- To provide administrative support under the direction of the Central Team.
- To contribute to the effective and efficient running of the office.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To undertake routine administrative duties in relation to the organisation as and when required
- To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
- To set up meeting rooms with the relevant IT equipment and seating plan
- Arrange refreshments for visitors and any training sessions undertaken
- Ensure the central office items are ordered in a timely manner including stationary, housekeeping items
- Provide routine receptionist/administrative support e.g. photocopying, filing, emailing, etc
- Maintain manual and computerised records/management information systems
- Undertake word-processing, spreadsheets and other IT tasks
- Sort and distribute mail
- Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages
- Deal with face to face enquiries and signing in visitors
- Operate office equipment e.g. photocopier, shredder, scanner, etc
- Arrange orderly and secure storage of supplies
- To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team
- To undertake personal development through training and other learning activities including performance management, as required.
- Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE or equivalent English (Grade 4) essential
- GCSE or equivalent Maths (Grade 4) essential
Things to consider
Safeguarding: Education Partnership Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.
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Intermediate Apprenticeship or Advanced Apprenticeship:
Intermediate
Proposed Duration:
12-15 months
Training to be provided:
Level 2 Customer Service Standard
Functional skills Maths and English (if required)
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk