Level 2 Customer Service Apprenticeship at Intack Primary School

You will have responsibility to contribute to the efficiency of the school office and create a welcoming atmosphere to visitors to our school in line with our school’s Mission Statement.

General Office Duties

To be the first point of call for visitors, parents and staff to our school

To ensure tidiness, organisation and general appearance of the school office

Undertake administrative arrangements for school events

Teachers to Parents texting service

Filing confidential paperwork

Distribution incoming mail and parcels

To support staff with reprographics

To receive and make calls to parents and outside agencies

Assist with ordering and replenishment of stock

Collecting children from class for appointments’/illness

Pupil Records

Preparing, entering and updating pupil records

Inputting data on SIMS

Entering payments onto online our payment system

Additional Duties

To undertake any word processing required by staff in a confidential manner

To undertake all duties with regard for all relevant school policies and procedures

Promoting good parent/ pupil relationships

An additional language is an advantage as it is heavily relied upon

Desired skills and personal qualities

• Additional language an advantage
• To be flexible 
• Excellent verbal communication skills
• Sensitivity and understanding
• Organisation and tidiness
• To be thorough and pay attention to detail
• Multitasking
• Patient
• Active & energetic
• Outgoing
• Confident
• Resilient
• Excellent attendance/punctuality
• Maturity

Qualifications

• GCSE or equivalent English (Grade 4/C) essential
• GCSE or equivalent Maths (Grade 4/C) essential

Things to consider

Term-term only

The apprentice will be expected to stay late when school events are taking place.