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Location: Clayton le Moors, BB5 5HU

Apply here: Customer Service Practitioner Apprenticeship Level 2 (

Job Description

Day to day administrative support to a busy Operations Department, working alongside other members of the office interacting with engineers, customers, and suppliers.

Job role will include: 

  • Provide administrative support to the Operations Department
  • Answering phone calls and responding to customers’ requests and enquiries
  • Ensuring the day to day needs of the business run smoothly through booking travel and accommodation, placing orders with suppliers, raising job cards and purchase orders, and arranging on site access for engineers
  • Working with other departments according to the needs of the business

Desired Skills 

  • IT
  • Organisation
  • Communication
  • Administrative
  • Customer care

Personal Qualities 

  • Able to work well within a team
  • A ‘can do’ attitude
  • Willingness to go the extra mile 

Qualifications Required 

  • Grade C or above (or equivalent) in GCSE or equivalent Maths and English


Apprenticeship or Advanced Apprenticeship

Intermediate Apprenticeship

Proposed Duration

Level 2 – 15 months

Training to be Provided

Level 2 Customer Service

Functional Skills maths and English (if required)

Future Prospects

Career development within the company, real potential to work their way up the ladder to a senior managerial role


Paid breaks
Half day Friday
Pension scheme


Apprenticeship Team

01254 292500


  • Lancaster University.
  • University of South Wales.
  • University of Central Lancashire.
  • Advance HE.
  • University of the Arts London.
  • Disability Confident Employer.