Skip to main content

Location: Blackburn, BB1 5QB

Working with technology, helping customers with issues, updating database data, talking to different networks on the phone and via email.  Working on projects

Job Role

  • Customer service
  • Experience of working in small teams
  • A team player who will fit in well with a fast moving and dynamic management environment
  • Develop Influencing and Negotiation skills
  • Develop verbal communication skills and the ability to adapt this approach for different audiences
  • Learn to use of a CRM system
  • Learn to use of excel, word and outlook
  • Experience tariff analysis and reading data
  • A keen interest in technology is required
  • Willingness to develop within the role, potentially moving departments to meet the requirements of the business

 The right person will join a small customer service department of 3 and they also give out technical support as well.

 Key responsibilities include taking responsibility for ensuring all our corporate customers receive the best possible customer service and that any issues are dealt with in the quickest possible manner.

This role deals with other business to business customers on a daily basis through phone calls and emails.  As such a mature and positive attitude will be required to succeed in this role

Future Progress
The right candidate will be given the opportunity to move into a more technology support role or commercial role.

Desired skills and personal qualities

  • Any previous customer service experience (desirable)
  • Personal interest in technology
  • Outgoing
  • Good Communicator
  • Can do attitude with a willingness to learn.


  • GCSE or equivalent English (Grade 4/C) essential
  • GCSE or equivalent Maths (Grade 4/C) essential 
  • A Level's or Level 3 qualification (desirable) 

Employer website:

Other Information

Intermediate Apprenticeship or Advanced Apprenticeship: 


Proposed Duration: 

15 months 

Training to be provided:

Level 2 Customer Service Standard 

Functional skills Maths and English (if required)


Apprenticeship Team 

01254 292500 


  • Ofsted Good
  • Lancaster University.
  • University of South Wales.
  • University of Central Lancashire.
  • Skills for Health Quality Mark
  • Advance HE.
  • University of the Arts London.
  • Disability Confident Employer.