Location: Blackburn, BB1 5QB
Working with technology, helping customers with issues, updating database data, talking to different networks on the phone and via email. Working on projects
Job Role
- Customer service
- Experience of working in small teams
- A team player who will fit in well with a fast moving and dynamic management environment
- Develop Influencing and Negotiation skills
- Develop verbal communication skills and the ability to adapt this approach for different audiences
- Learn to use of a CRM system
- Learn to use of excel, word and outlook
- Experience tariff analysis and reading data
- A keen interest in technology is required
- Willingness to develop within the role, potentially moving departments to meet the requirements of the business
The right person will join a small customer service department of 3 and they also give out technical support as well.
Key responsibilities include taking responsibility for ensuring all our corporate customers receive the best possible customer service and that any issues are dealt with in the quickest possible manner.
This role deals with other business to business customers on a daily basis through phone calls and emails. As such a mature and positive attitude will be required to succeed in this role
Desired skills and personal qualities
- Any previous customer service experience (desirable)
- Personal interest in technology
- Outgoing
- Good Communicator
- Can do attitude with a willingness to learn.
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential
- A Level's or Level 3 qualification (desirable)
Employer website:
Other Information
-
Intermediate Apprenticeship or Advanced Apprenticeship:
Intermediate
Proposed Duration:
15 months
Training to be provided:
Level 2 Customer Service Standard
Functional skills Maths and English (if required)
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
