Location: Rawtenstall, BB4
About SCRAP Local Ltd
Scrap Local, an award-winning tech-based business located in Rossendale BB4, is looking for a passionate and ambitious apprentice to join their team. This is an exciting opportunity to be part of a dynamic organisation that is making a positive impact in the recycling industry.
As an apprentice, your main focus will be supporting the Business Operations Team, with occasional involvement in the marketing and sales activities. Your role will involve interacting with customers, both over the phone and via email, providing outstanding service and addressing their inquiries. Utilising our CRM system, you
will manage bookings and ensure accurate customer accounts.
Building relationships with our scrap car and metal agents is a crucial aspect of the role. These agents play a vital role in our recycling network, and by nurturing these
relationships, you will contribute to the success of our business. Meeting targets on a daily, weekly, and monthly basis will be an exciting challenge that drives us toward excellence.
We value your ideas and perspectives. You will have the opportunity to contribute to the continuous improvement of our award-winning business. We believe in your potential and are committed to your growth. We will provide comprehensive training to expand your industry knowledge and enhance your ability to deliver exceptional
value to our customers.
At Scrap Local, we offer a different kind of experience. No need for mucky boots or hard hats! Join our vibrant office environment and be part of an innovative, tech-driven company. Together, we can make a difference in the recycling world.
What will I be doing ?
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Supporting the Business operations Team with occasional involvement with marketing and Sales activities
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Customer interaction both over the phone and via email
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Learning to Provide outstanding service and addressing enquiries
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Learn how to use and maintain the Company's CRM systems and other software systems.
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Manage bookings and ensure customer accounts are accurate and up to date.
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Liaising with clients by phone and email.
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Updating case status on various software.
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As you progress, you will assist the team with managing invoices and processing purchase orders.
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What qualities we'd like you to have:
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A friendly outgoing and sunny personality with the enthuisasm to deliver excellent customer service to our clients.
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Ability to write information clearly and concisely, with accurate spelling and grammar
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Good IT skills including Word, Excel and Outlook
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good organisational skills
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Strong desire to learn from our friendly team
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Reliable
Qualifications
- GCSE or equivalent English (Grade 4/C or above) essential
- GCSE or equivalent Maths (Grade Grade 4/C or above) essential
Things to Consider
Can you travel to BB2 2QG
Depending on your previous experience you may be enrolled onto the Customer Service Level 2 Apprenticeship.
Employer
SCRAP Local Ltd
Other Information
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Intermediate Apprenticeship or Advanced Apprenticeship:
Advanced
Proposed Duration:
20 months
Training to be provided:
Level 3 Business Administration Standard
Functional skills Maths and English (if required)
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
