Skip to main content

Level 3 Business Admin Apprentice at Housing Triage Ltd

Location: Blackburn, BB1 2EE

An amazing Business Administrator Apprenticeship Opportunity to work with Housing Triage Ltd! 

Housing Triage Ltd are a Claims Company that specialises in packaging of claims in relation to litigious claimant streams.

The Apprentice will gain the experience and knowledge to be  responsible for providing a comprehensive and compliant administrative function to support the claims process.

What will the Apprentice be doing?

  • Handling multiple emailboxes, responded to all queries in a timely and professional manner.
  • Sending completed Conditional Fee Agreements (CFA) to third parties.
  • Sending survey reports to third parties and liaising with the internal and external survey teams.
  • Producing outgoing letters and issuing them by post.
  • Processing DSAR requests / queries / and receipt of DSAR info
  • Liaising with third party providers by phone and email to answer queries and provide information.
  • Liaising with clients by phone and email.
  • Updating case status on various software.
  • Vetting leads against specified criteria provided by panel law firms.
  • Following up incomplete or missing information with clients and third parties to expedite the claim process.
  • Meeting deadlines driven by external parties whilst retaining professional courtesy.
  • Completing data cleansing exercises and general administrative housekeeping in line with GDPR requirements.
  • Supporting the delivery of consistently high service levels and productivity with internal and external firms.
  • Complying with all internal Policies and Procedures.
  • Any other administrative duties required to assist the wider organisation when required.

Skills Required:

  • Excellent communication skills
  • Ability to write information clearly and concisely, with accurate spelling and grammar
  • Good IT skills including Word, Excel and Outlook
  • Ability to prioritise workload
  • Posess and understanding of the imporance to maintain confidentiality at all times.
  • Reliable

Personal Qualities

  • Excellent attention to detail and accuracy.
  • Excellent communication and organisation skills.
  • Problem-solving and sound judgement.
  • Willing to learn.
  • Self-motivated, driven and proactive.
  • Positive team player who is able to build rapport at all levels
  • Flexible approach and calm under pressure.
  • A creative mind, with an ability to look for improvements and efficiencies.


  • GCSE or equivalent English (Grade 4) essential
  • GCSE or equivalent Maths (Grade 4) essential

Employer Website


Other Information

Intermediate Apprenticeship or Advanced Apprenticeship: 


Proposed Duration: 

20 months 

Training to be provided:

Level 3 Business Administration Standard 

Level 2 Functional Skills Maths and English (if required)


Apprenticeship Team 

01254 292500 


  • Ofsted Good
  • Lancaster University.
  • University of South Wales.
  • University of Central Lancashire.
  • Skills for Health Quality Mark
  • Advance HE.
  • University of the Arts London.
  • Disability Confident Employer.