Level 3 Business Administration Apprentice Housing Triage Ltd

Level 3 Business Admin Apprentice at Housing Triage Ltd

Location: Blackburn, BB1 2EE

An amazing Business Administrator Apprenticeship Opportunity to work with Housing Triage Ltd! 

Housing Triage Ltd are a Claims Company that specialises in packaging of claims in relation to litigious claimant streams.

The Apprentice will gain the experience and knowledge to be  responsible for providing a comprehensive and compliant administrative function to support the claims process.

What will the Apprentice be doing?

• Handling multiple emailboxes, responded to all queries in a timely and professional manner.
• Sending completed Conditional Fee Agreements (CFA) to third parties.
• Sending survey reports to third parties and liaising with the internal and external survey teams.
• Producing outgoing letters and issuing them by post.
• Processing DSAR requests / queries / and receipt of DSAR info
• Liaising with third party providers by phone and email to answer queries and provide information.
• Liaising with clients by phone and email.
• Updating case status on various software.
• Vetting leads against specified criteria provided by panel law firms.
• Following up incomplete or missing information with clients and third parties to expedite the claim process.
• Meeting deadlines driven by external parties whilst retaining professional courtesy.
• Completing data cleansing exercises and general administrative housekeeping in line with GDPR requirements.
• Supporting the delivery of consistently high service levels and productivity with internal and external firms.
• Complying with all internal Policies and Procedures.
• Any other administrative duties required to assist the wider organisation when required.

Skills Required:

• Excellent communication skills
• Ability to write information clearly and concisely, with accurate spelling and grammar
• Good IT skills including Word, Excel and Outlook
• Ability to prioritise workload
• Posess and understanding of the imporance to maintain confidentiality at all times.
• Reliable

Personal Qualities

• Excellent attention to detail and accuracy.
• Excellent communication and organisation skills.
• Problem-solving and sound judgement.
• Willing to learn.
• Self-motivated, driven and proactive.
• Positive team player who is able to build rapport at all levels
• Flexible approach and calm under pressure.
• A creative mind, with an ability to look for improvements and efficiencies.

Qualifications

• GCSE or equivalent English (Grade 4) essential
• GCSE or equivalent Maths (Grade 4) essential

Employer Website

www.housingtriage.com

Other Information