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Student Assistance Programme

The college has recently launched the Student Assistance Programme. This is a confidential programme designed to help students and their families deal with personal or student-related problems. The problems could be affecting home life, education, health or general wellbeing. The support advisors and counsellors can provide support in many areas such as:

  • Mental and physical health
  • Stress, anxiety and depression (they have measured the service provides a 56% improvement in general anxiety)
  • Financial issues, such as housing, debt management - support from experienced financial advisors who can help with money worries, future planning and budgeting advice.
  • Family issues, including childcare and caring for a dependant
  • Relationships
  • Medical information - qualified nurses are on hand to offer support on a range of medical or health-related issues offering practical information and advice.
  • Educational pressures
  • Discrimination
  • Bereavement and loss
  • Bullying and harassment
  • Domestic abuse
  • Legal advice
  • Lifestyle Addictions
  • Sexual health/sexual and gender identity
  • Substance misuse
  • And many more

The service has options for a phone chat, an online video call or for support and coaching sessions. The free helpline number is 0800 028 3766: 24 hours a day, 7 days a week, 365 days a year. If you’re living in the same household as your partner, they can also access the service.

My Healthy Advantage App

The service also have a supporting app: My Healthy Advantage App.

There is a reference to input when using the app: MHA206531.

Wellbeing Portal

There is also a Wellbeing Portal which offers a virtual library of wellbeing information for your physical and mental health: Welcome | Health Assured (

To access the Wellbeing Portal you will require the below login credentials:

  • Username: wellbeing
  • Password: famekneepar

Safeguarding Services

For advice and guidance, please call the safeguarding team on 01254 292424 or

There are many organisations and agencies who can provide confidential support and advice during this difficult time – these include the agencies below:

Mental Health

Urgent and Serious Mental Health Cases

A Mental Health helpline and “in person” service is available at the Royal Blackburn Hospital A&E department. The response line, for urgent and serious mental health cases, (24/7) is 0800 953 0110.

Anxiety Support


General Mental Health Support

  • Kooth – online counselling and emotional wellbeing platform for children and young people. Easily accessible, anonymous and free.
  • Side by Side – supportive online community and a safe place to listen, share and be heard. For those persons 18 and over.
  • Young Minds - support and awareness of young people’s mental health up to 25. Also has support for parents.
  • The Mix – support and information for under 25s including discussion boards and live chat.
  • Togetherall – online mental health community accessible to all.
  • Every Mind Matters lets you complete a My Mind Plan to help you deal with stress and anxiety, improve your sleep, boost your mood, and feel more in control

Freephone Wellbeing, Mental Health Helpline and Texting Service

08009154640 – NHS free out of hours service for support with mental health for all ages or text HELLO to 07860022846

Apps for Relaxation

  • Smiling Minds
  • Headspace

Apps which Help with Distraction from Self-Harm

  • Calm Harm

Crisis Support

The Samaritans (provide emotional support to anyone in emotional distress, struggling to cope or at risk of suicide)

  • 116 123 (free from land line and mobile)
  • email

Young Minds Crisis Messenger

  • Text service providing 24/7 free crisis support across the UK. Text YM to 85258

Hopeline UK

  • If there are thoughts of suicide or there is a concern for a young person who might be considering suicide, then confidential support and advice is available 9am to 10pm weekdays and 2pm to 10pm weekends on 08000684141 or text on 07786209697. Email pat@papyrus-uk-org

App to Help Suicidal Thoughts

  • Stay Alive

Please remember if someone is in danger or has harmed themselves you must call 999.

Sexual Abuse and Assault

If you feel you have suffered a sexual assault, been the victim of sexual abuse, online grooming , inappropriate touching or inappropriate sexual comments then please click the links below for support.

NEST Lancashire has been set up to support young people aged 8 to 18 who have been affected by crime or subjected to threats or harassment. You can talk to us in confidence and all of our services are free of charge. This includes sexual abuse, sexual assault and sexual harassment, including online.

Lancashire victim service  for support with sexual abuse and assault.  You will be able to speak to an Independent Sexual Violence Advisor (ISVA). ISVAs give practical and emotional support to anyone who has been raped, sexually assaulted or abused at any time in their life.  Phone :0300 323 0085

You can contact Childline  and use email, text or chat online and ask for support and advice about a sexual assault, abuse and harassment.

If it is unacceptable offline, it is unacceptable online.

Domestic Abuse

  • National Domestic Abuse Hotline – 0808 2000 247
  • The Wish Centre – local domestic abuse support, free and confidential – 01254 260465
  • Victim Support – free and confidential support

Boots Pharmacies have a scheme in most stores where a domestic abuse victim can say ‘ANI’ or ask for a 'Safe Space’, they will be offered a private space to contact the police.

Other shops and chemists also offer a similar safe space scheme and more information can be found here SafeSpaces.

Forced Marriage, Hate Crime & FGM (Female Genital Mutilation)

For support, please ring police on 101 for advice and guidance


  • Breathing Space Lancashire
  • Blackburn with Darwen – Nightsafe 01254 503067
  • Pendle & Burnley HAPI – SafeSpace – 01282 619102
  • Hyndburn & Ribble Valley – YNOT Aspire – 01254 352592
  • Rossendale – HAPI-SafeSpace – 01706212894

The above services are for young people aged between 14-25 who are at risk of homelessness.

Housing Needs - for adults who are homeless:

Online Safety

Some good links giving advice around internet safety at the current time and advice for parents:

If it is unacceptable offline, it is unacceptable online.

Gaming Online

Childnet International - Gaming

Drugs and Alcohol

Further Support

Students can access links and information for support and advice on Moodle

Children's Social Care

If you are concerned about a child being abused or neglected please call:

Blackburn with Darwen Council Child Advice and Duty Service (CADS)

  • Monday to Friday (office hours) - 01254 666400 Evenings and Weekends - 01254 587547

Lancashire County Council

  • Monday to Friday (office hours) - 0300 123 6720 or out of office hours - 0300 123 6722

Please use the numbers below if you have a Safeguarding concern with regards to a vulnerable adult:

  • Blackburn with Darwen Council – 01254 585949
  • Lancashire County Council – 0300 123 6720

Please remember to ring 999 should a child or vulnerable adult be at risk of immediate harm or should a crime have been committed. Please call an ambulance and request Police support and/or an ambulance.

Rehab Clinics Group

View the Student Guide to Managing Mental Health.