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Entry Requirements

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship

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Study Mode

Full time

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Duration

15 Months

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Timetable

Various


Key features and Benefits

  • Study at our World Class Campus
  • Fantastic learning facilities
  • We work with over 3,000 employers to help you find a job
  • Rated "Good" by Ofsted in all areas - as of January 2022

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Overview

KNOWLEDGE:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.

BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.

What will I study?

  • Customer Service Practitioner Level 2 and English and Maths Functional Skills Level 1

Entry Requirements

Apprentices will be required to have or achieve Level 1 English and Maths Functional Skills.

How will I be assessed?

On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.

Qualification Attached: No                       

End Point Assessment:  Apprentice Showcase, Professional Discussion and Practical Observation.  

This is externally set and marked by an independent body within an independent assessment structure.

Your Study Programme

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