Customer Service Practitioner Apprenticeship Level 2

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. 

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Knowledge:

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Your role and responsibility
• Customer experience
• Product and service knowledge

Skills

• Interpersonal
• Communication
• Influencing
• Personal organisation
• Dealing with customer conflict and challenge

Behaviours:

• Developing self
• Being open to feedback
• Team-working
• Equality
• Presentation and “right first time”

Apprentices will be required to have or achieve Level 1 English and Maths Functional Skills.

On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.

Qualification Attached: No                       

End Point Assessment:  Apprentice Showcase, Professional Discussion and Practical Observation.  

This is externally set and marked by an independent body within an independent assessment structure.

When you start an apprenticeship with us, there’s no need to worry about the cost—apprenticeship fees and funding are covered by your employer, not you. This means you can focus fully on gaining valuable skills and experience without any financial burden.

For more information on apprenticeship funding/costs and any government support available, please contact our Apprenticeship Team on 01254 292500 or apprenticeships@blackburn.ac.uk