Housing and Property Management Assistant Apprenticeship - Level 2

A Housing Property Management Assistant works under supervision within the wider organisation/team. The role is varied and includes undertaking housing duties relevant to the team and organisation. Examples include preparing paperwork for service charges, supporting consultations and undertaking customer surveys, undertaking neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling telephone calls, filing and scanning, arranging meetings and events and researching new Initiatives under the instruction of a supervisor.

The standard delivers the following key knowledge areas:

• Legislation and Regulation
• Business Understanding
• Asset Management
• Customer Needs
• Products and Services
• Quality Standards

The Level 2 Apprenticeship - Housing / Property Management Assistant also incorporates the Level 2 Certificate in Housing Practice which includes:

1. Customer care in the housing context
2. Careers and opportunities in housing
3. Housing provision and housing organisations
4. Developing skills for working in housing

An initial assessment of each candidate will need to be completed before the start of their programme to identify:

• If the candidate has any specific training needs
• Support and guidance they may need when working towards their qualification

For each module students will be provided with a full set of learning materials to support their work and guide within the workshops. Students will submit an assignment at the end of each module. You will be assigned a tutor who will assess and provide feedback on your work, and will be available to support and advise you on any queries about assignments and study topics.

• Formative assessment.
• Completion of an agreed qualification (recommend)/or assessment of knowledge.
• Apprentices without level 1 in English and mathematics will need to achieve this level prior to completion of the apprenticeship and will also be required to take the tests for level 2. Apprentices joining the apprenticeship with level 1 in English and mathematics will be required to take the tests for level 2.
• A portfolio of evidence developed throughout the formative assessment process (assessed at end point stage)
• Case study (to be assessed as part of end point).
• End point assessment.
• Assessment of the work based case study this is a synoptic assessment that covers a variety of requirements from across the standard.
• Assessment of the portfolio.
• A panel interview/viva to confirm the evidence gained from the case study and portfolio.

Housing and Property Management Level 3 Advanced