Looking for a Business Admin apprenticeship?
Job Description
To work as an Apprentice Receptionist at William Hopwood Surgery, providing a professional, friendly, and efficient reception and administrative service. The role involves supporting patients in accessing healthcare services, handling appointments and enquiries, maintaining accurate records, and providing general administrative support to the Practice team while ensuring confidentiality and high standards of care.
Duties
- Greet and assist patients at reception and over the phone
- Process appointment requests (urgent, routine, and future bookings)
- Register new patients and update records and contact details
- Handle repeat prescriptions and patient correspondence
- Scan, file, photocopy, and process incoming/outgoing mail
- Maintain a tidy reception and waiting area
- Answer telephone calls and manage enquiries professionally
- Open and close the Practice when required and ensure security procedures are followed
- Support general administrative tasks and cover reception duties
Key Responsibilities
- Direct patients to the appropriate healthcare service
- Provide excellent customer service as the first point of contact
- Maintain accurate and up-to-date patient records
- Follow Practice procedures, protocols, and confidentiality rules
- Support health and safety, infection control, and security procedures
- Promote equality, diversity, and respectful patient care
- Work as part of the Practice team and support daily operations
- Contribute to improving service quality and efficiency
Skills
- Strong communication and telephone skills
- Good IT and data entry ability
- Organisation and time management skills
- Ability to multitask in a busy environment
- Attention to detail and accuracy
- Customer service and problem-solving skills
- Ability to follow instructions and procedures
Personal Qualities
- Friendly, polite, and approachable
- Professional and reliable
- Calm under pressure
- Compassionate and patient-focused
- Trustworthy and able to maintain confidentiality
- Flexible and willing to support the team
- Positive attitude and willingness to learn
Qualifications
Essential:
- GCSE English – Grade 4
- GCSE Mathematics – Grade 4
Working Schedule:
Monday- Friday 8:00 am to 6:30 pm (hours to 30 hours)
Other Information
Apprenticeship or Advanced Apprenticeship
Advanced Apprenticeship
Proposed Duration
20
Training to be Provided by Blackburn College
Level 2 Business Admin Apprenticeship
Contact
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
Website: www.hopwoodgp.com
