Level 3 Business Administrator Apprentice - East Lancashire Alliance CIC - Burnley Business First Centre, Empire Way, Burnley, Lancashire, BB12 6HH
Looking for a Business Admin apprenticeship?
Join East Lancashire Alliance as a Level 3 Business Administrator Apprentice and gain practical experience across Service Delivery, Coding, HR and Community Nursing. You will support day-to-day administration, develop digital and communication skills, work with colleagues and patients, and contribute to service improvement.
Duties will include:
East Lancashire Alliance (ELA) is a Community Interest Company supporting primary care and delivering a range of services across East Lancashire. This Level 3 Business Administrator apprenticeship provides broad practical experience across four key areas: Office / Service Delivery, Coding, Human Resources and Community Nursing.
The apprentice will develop the knowledge, skills and behaviours required for the Level 3 Business Administrator apprenticeship while supporting day-to-day administrative activity across ELA.
Key responsibilities will include:
• Answering routine telephone enquiries and supporting patient bookings for ELA services, once trained and assessed as competent.
• Supporting appointment, referral and service administration for Wound Care, Ring Pessary, Diabetic Monitoring, Warfarin and Enhanced Access.
• Maintaining service trackers, spreadsheets, records and electronic information accurately.
• Supporting shared inboxes, routine correspondence, documents and meeting administration.
• Supporting Coding administration, data-quality checks and coding records.
• Supporting HR recruitment, interview, onboarding, employee-record and training administration using agreed processes.
• Supporting Community Nursing administration, including service records, referrals, appointments and stock/consumables records where appropriate.
• Using Microsoft Office, Teams, spreadsheets, databases and relevant ELA systems.
• Working with patients, GP practices, clinical teams, ELA colleagues, HR colleagues, coding colleagues and other stakeholders.
• Identifying opportunities for administrative improvement and completing an appropriate small improvement activity during the apprenticeship.
The apprentice will initially work with close supervision and will take on greater responsibility as confidence and competence develop. Activities requiring specialist judgement, including complex or sensitive HR matters, will be escalated to the appropriate colleague.
Key Skills:
• Good written and verbal communication skills.
• Basic IT skills and willingness to learn Microsoft Office, Teams and other digital systems.
• Ability to organise information accurately and maintain records.
• Ability to follow agreed processes, check work and meet deadlines.
• Ability to work professionally with patients, colleagues and external stakeholders.
• Willingness to learn how to handle confidential information appropriately.
• Ability to recognise when to ask for help or escalate an issue.
• Interest in developing administrative and business skills.
• Ability to work across different teams and adapt to changing priorities.
Personal Qualities:
• Reliable, punctual and organised.
• Positive attitude and willingness to learn.
• Professional and respectful manner.
• Honest and trustworthy, with an understanding of confidentiality.
• Self-motivated and willing to take initiative as confidence develops.
• Able to work as part of a team.
• Open to feedback and committed to personal development.
• Patient and approachable when dealing with enquiries.
Things to consider:
• The role is office-based at the Business First Centre in Burnley, with planned rotation across ELA functions.
• Some duties involve telephone contact with patients and routine interaction with GP practices and clinical teams.
• Patient-facing, confidential and system-based activities will only be undertaken following appropriate training and assessment of competence.
• The apprentice will need to work across different teams, learn new systems and respond positively to changing priorities.
• The role involves handling confidential patient, employee and recruitment information and requires a high standard of professionalism.
• No weekend work is specified as part of the standard working week, although service requirements may occasionally influence working arrangements.
Benefits of working with the company:
• Broad experience across Service Delivery, Coding, HR and Community Nursing rather than a single administrative function.
• Structured support, supervision and feedback throughout the apprenticeship.
• Opportunity to gain practical experience in an NHS/primary care environment.
• Development of transferable administrative, digital, communication, organisational and project skills.
• Opportunity to complete a small service or process improvement activity.
• Exposure to a wide range of colleagues, professional groups and stakeholders.
• Opportunity to understand how different functions work together to support patients and GP practices.
• Potential opportunity for a permanent role on successful completion, subject to performance and business need.
Future Prospects:
Potential permanent role on successful completion of the apprenticeship, subject to performance, organisational requirements and business need.
Working Schedule:
37.5 hours
Required Qualifications:
GCSE Mathematics grade 4
GCSE English grade 4
Other Information
Apprenticeship or Advanced Apprenticeship
Advanced Apprenticeship
Proposed Duration
20
Training to be Provided by Blackburn College
Level 3 Business Administrator
Contact
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
https://www.eastlancashirealliance.co.uk
