Commercial Assistance – Apprentice
Provide support in carrying out administrative duties in the commercial office & reception, including checking/processing customer queries and purchase orders. Ensuring the details are correct and pricing offered is in line with the business KPIs. Provide customer service chasing overdue orders with production, technical queries with technical department and other similar duties. Liaise with internal stakeholders in various departments on customer related matters.
Key responsibilities:
· Receiving and logging the purchase orders in accordance with the commercial manual within the required time frames. Checking the accuracy of information on the PO, verifying cost base and previous pricing, cross checking against quotations if available, consulting with the engineers on accuracy of drawings or specifications provided.
· Raising and scheduling production works orders to accommodate production workload and lead times.
· Providing customers with accurate and quick feedback as to statuses of the orders and deliveries.
· Provide an effective communications link between external and internal stakeholders.
· Ensure effective communication internally with associated departments and externally with customers and suppliers to progress customer orders efficiently.
· Check and verify all aspects of customer orders before entering them onto the system and conduct maintenance to amend, record and eliminate errors.
· Reception duties; answering the calls and welcoming the visitors, running the organisation meeting rooms’ calendar, uploading drawings onto the system, logging NCRs and creating packs, assist with the Fire Evacuation procedure etc…
Functional Duties:
· Adhere to the guidelines set by the commercial orders manual, the commercial enquiries manual and Health and Safety policies to satisfy company and customer needs, ensuring accuracy.
· Communicate professionally when emailing, making or taking phone calls, and in person to ensure delivery of a quality customer service.
· Ensure accuracy in the detail of contract orders and verify/compare with the issued quotations by adhering to the commercial guidelines and manuals.
· Complete training relevant to the Commercial Department and develop knowledge, techniques and skills to improve performance against KPIs.
· Provide cover for other member(s) of the department when required.
· Complete training relevant to the role and develop knowledge, techniques and skills to improve performance against KPIs.
· Occasionally undertake, other duties as necessary, to meet the needs of the Company's business.
Reporting to: Head of Commercial and Marketing
Department: Commercial
Personal Qualities & Skills:
· Good organisational skills and attention to detail.
· Good written and verbal communication skills.
· Ability to work using email and telephone communication.
· Ability to work well in a team and collaborate effectively with various customers
· Problem-solving and decision-making abilities.
· A customer-oriented mindset and keen to learn
Required Qualifications:
GCSE Maths grade 4 and English Grade 4
Pay: £17,000 per year
Expected Hours: 37.5 hours. Monday to Thursday 8am until 4.45pm and Fridays 8am until 12:30pm
Holidays: 25 days plus bank holidays
Work Location: Greenbank Business Park, Blakewater Road, Blackburn BB1 3HU
Future Prospects: Commercial Assistant Role with potential progression
Apprenticeship or Advanced Apprenticeship: Advanced Apprenticeship
Proposed Duration: 20 months
Contact: Apprenticeship Team (01254 292500) Apprenticeships@blackburn.ac.uk
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