Job Overview
This role will support the IT team in various technical and administrative tasks while gaining hands-on experience. The role plays a key part in supporting the smooth running of IT operations, providing assistance to colleagues and developing practical skills across a range of IT systems and technologies.
Key Responsibilities
- Assist with the day-to-day administration and support of IT systems, hardware, and software.
- Provide first-line technical support to employees, helping to resolve common IT issues and queries.
- Assist with setting up and configuring computers, laptops, monitors, phones, and other IT equipment.
- Support the creation and management of user accounts, access permissions, and passwords.
- Maintain accurate and up-to-date IT records, including equipment inventories, user information, and support requests.
- Assist with installing, updating, and maintaining software and IT applications.
- Help monitor IT systems and escalate technical issues to senior members of the IT team where required.
- Support the onboarding and offboarding of employees by preparing IT equipment and managing system access.
- Assist with maintaining IT documentation, guides, and procedures.
- Support the IT team with cybersecurity processes, including following company security policies and promoting good security practices.
- Assist with troubleshooting network, hardware, software, and connectivity issues.
- Support the IT team in delivering key projects, system upgrades, and technology initiatives.
- Provide general administrative support to the IT department as required.
Skills & Personal Qualities
· Strong interest in IT, technology, and developing technical skills.
· Good problem-solving skills, attention to detail, and a logical approach to tasks.
· Good written and verbal communication skills, with the ability to explain technical issues clearly to colleagues.
· Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) & Microsoft Outlook.
· A positive, proactive attitude with a willingness to learn and develop.
· Ability to work well within a team and build positive relationships with colleagues at all levels.
· Ability to work independently, manage priorities, and follow instructions accurately.
· An interest in learning about IT systems, hardware, software, networking, and cybersecurity.
· A genuine interest in pursuing a career in Information Technology.
Qualifications
Entry requirements are a minimum of 4 GCSEs (or Equivalent) including Maths, English & Science.
Training to be Provided by Blackburn College
Level 3 IT Solutions Technician
Proposed Duration:
20 months
Job Types:
Full-time, Apprenticeship (1 day release for college)
Salary:
£8.00 (hourly rate)
Schedule:
Monday to Friday
Work Location:
In person
Future Prospects
Permanent role
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
