Blackburn College are pleased to partner with Stevens Traceability Ltd in pursuit of their next IT Apprentice.
Job Overview
The IT Apprentice will provide first-line technical support, internal and external clients of the business. The role offers structured training and professional development, with exposure to key business systems.
The successful candidate will contribute to maintaining secure, efficient IT operations while developing the technical and professional skills required for a long-term IT career.
Key Responsibilities
· Handling inbound support telephone calls and customer enquiries.
· Creating and managing support tickets from incoming calls and emails.
· Monitoring and maintaining the Support Request Inbox.
· Managing ticket queues to ensure efficient service delivery.
· Escalating support tickets in accordance with Service Level Agreements (SLAs).
· Providing customers with updates on ticket progress and resolution status.
· Assisting colleagues with internal IT queries and technical issues.
· Supporting the maintenance and administration of software systems such as Outlook, SharePoint, and 3CX.
· Assisting with the maintenance and performance monitoring of IT hardware, servers, and related infrastructure.
· Recording and updating support documentation where required.
· Learning and applying IT support best practices and troubleshooting techniques.
Skills & Personal Qualities
· Has a genuine interest in Information Technology and technical support.
· Possesses strong communication and customer service skills.
· Demonstrates a willingness to learn and develop new skills.
· Has excellent organisational and time-management abilities.
· Can work effectively as part of a team.
· Shows initiative and a proactive approach to problem-solving.
· Is confident using Microsoft Office applications and general computer systems.
· Qualifications
Entry requirements are a minimum of 4 GCSEs (or Equivalent) including Maths, English & Science.
Training to be Provided by Blackburn College
Level 3 IT Solutions Technician
Proposed Duration:
20 months
Job Types:
Full-time, Apprenticeship (1 day release for college)
Salary:
£8.00 (hourly rate)
Schedule:
Monday to Friday 9- 5 37.5hr week
Work Location:
In person
Future Prospects
Permanent role
Contact:
Apprenticeship Team
01254 292500
Apprenticeships@blackburn.ac.uk
