Training 2000
Entry Requirements
A minimum of two GCSE at grade 4 (grade C) or above in Maths and English is required.
Study Mode
Online learning
Duration
- 15-18 months – one day per week.
- You are required to spend at least 6 hours per week completing ‘off the job’ training, such as your lessons at Training 2000, online training, industry visits, competitions and shadowing.
Timetable
Check with tutor
Key features and Benefits
- Students will learn how to safely install, configure, test, commission and maintain fire and security systems, while complying with health and safety, industry standards, and data protection requirements. They will also develop the skills to interpret technical specifications, carry out diagnostics, complete documentation, and train end users in the effective operation of installed systems.
An Optical Assistant requires many skills to be able to work within the Optical retail Industry. They are often the people that spend the most time interacting with customers. Therefore strong communication, listening skills and a passion for working with others to deliver excellent service and products that are both clinically and cosmetically correct, are skills, knowledge and behaviours that need to be demonstrated at all times.
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Overview
Optical Assistants have to interpret and understand a clinically issued prescription, its effects on the eye, and the customer’s vision. They need to be able to identify the appropriate spectacles to meet the customer’s needs and be able to explain the features and benefits of these, using non-technical customer friendly language. This Apprenticeship aims to give the students the knowledge and confidence to do just that.
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What will I study?
Operating procedures
Act within the limits of own competence and within agreed ways of working, following the relevant local and national standards, policies, standard operating procedures used in the workplace.Customer journey
Promote and provide a high level of service and care throughout the customer journey.Health & safety
Maintain the health, safety and security of yourself, customers and others in the workplace by identifying risks and taking appropriate action to keep people safe.Customer needs
Identify customer needs and offer the appropriate services and products to meet those needs.Booking service
Provide and maintain a triage and appointment booking service for customers.Pre-appointments
Provide a pre-appointment service for customers, gaining valid consent.Quality
Review spectacles for quality, prescription and measurement accuracy.Dispensing service
Provide a (product recommendation, measurement and fitting) dispensing service for customers requiring spectacles.After care
Provide a spectacle collection, fitting and adjustment service.Customer service
Provide and maintain a concern handling service for customers and manage queries.Targets
Meet personal and business targets and goals on an ongoing basis.Contact lens
Provide a contact lens insertion and removal service. -
Where will I study?
Online learning
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English and Maths
You will only need to complete English and Maths Functional Skills if you are unable to provide evidence of your GCSE qualifications or if your existing grades are just below the required entry requirements.
Apprentices who began their apprenticeship training when aged 19+ will no longer be subject to the mandatory requirement to study towards and achieve English and maths. However, for apprentices aged 19+, the apprentice or their employer can still choose for the apprentice to study towards an English and maths qualification.
The Functional Skills programme runs as an addition to the time you are already required to spend doing your off-the-job training. Following a thorough assessment process, we will select a learning plan suitable for you, which will be either 2-weeks full-time or 12-weeks (one day per-week) each for English and/or maths.
If a subject needs re-sitting, this will be additional time in the classroom on top of your learning plan.
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Entry Requirements
A minimum of two GCSE at grade 4 (grade C) or above in Maths and English is required.
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How will I be assessed?
At the end of your Apprenticeship you’ll go through an end-point assessment (EPA) and be graded based on a:
- Direct observation of practice with questions
- Report with questioning
- Professional discussion
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What can I do next?
BSc (Hons) Ophthalmic Dispensing
Jobs:
Optical Apprentice
Apprentice Optical Assistant
Optical Assistant Apprentice
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