Skills for Growth Adults Administration Entry Level 1

The Skills for Growth Adults Administration Entry Level 1 course is designed for adults who want to develop the practical skills, knowledge and confidence needed to work in an office or administrative environment.

You will learn about the day-to-day responsibilities of administrative roles, develop communication and customer service skills, gain experience using office technology, and build employability skills valued by employers. Through practical activities and workplace-based projects, you'll develop the confidence needed to progress into further learning, training or employment.

Throughout the course, you will explore a range of creative arts and crafts topics, including: 

Understanding the Workplace 

• Introduction to Administration 
• Office Environment 
• Following Instructions

Office Administration Skills 

• Using Office Equipment 
• Filing Documents 
• Handling Mail 

Customer Service and Communication 

• Customer Service Skills 
• Workplace Communication 
• Telephone Skills 
• Writing Messages 

Working with Others 

• Teamwork 
• Equality and Respect 
• Working with Others 

Digital and Essential Skills 

• Creating Documents 
• Numeracy in Administration 
• Literacy for Work 

Administration Project  

As part of the course, you will complete a practical administration project that simulates working within an office environment. 

Project activities include:  

• Organise and file documents  
• Handle workplace communications  
• Create simple business documents  
• Use office equipment safely and effectively  
• Support customer service activities  
• Work as part of a team  
• Complete mock workplace tasks 

There are no formal qualifications required for this course. Applicants should have an interest in administration, office work and developing workplace skills. An initial assessment and discussion will help ensure the course is suitable for your individual needs and goals.

Assessment takes place throughout the course and may include:  

• Practical office-based activities  
• Administrative tasks and projects  
• Communication exercises  
• Portfolio evidence  
• Group and individual activities  
• Mock workplace scenarios  
• Learner reflections and reviews  
• Skills assessments throughout the programme

Blackburn College is committed to supporting every learner to achieve their full potential. Additional Learning Support may be available for learners who require help with literacy, numeracy, digital skills, English as an Additional Language (EAL), learning difficulties, disabilities or other support needs.  

Please speak with a member of the team to discuss any support requirements before or during your course.  

For further information about this course or to discuss your suitability, please contact the Adult Education Team at Blackburn College.     

Telephone: 01254 292929     
Email: admissions@blackburn.ac.uk