Level 2 NCFE Diploma in Travel and Tourism

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• Overview

  This one-year course is ideal if you're interested in the exciting world of travel and tourism and want to learn more about the industry before progressing to further study or employment. You'll develop industry knowledge alongside important skills such as customer service, communication, teamwork and employability, while gaining valuable experience through projects, trips, visits and work experience opportunities.

  The Level 2 NCFE Diploma in Travel and Tourism provides a broad introduction to the travel and tourism industry and helps learners understand how different sectors work together to create positive visitor experiences. You'll explore destinations, visitor attractions, travel organisations, hospitality businesses, airports, airlines and events while developing the skills needed to succeed in customer-focused roles.

  A key feature of the course is the opportunity to apply learning in real-world settings. Through educational visits, industry projects and work experience opportunities, including placements within Lake District hotels, you'll gain insight into the day-to-day operations of tourism and hospitality businesses. This practical approach helps build confidence, independence and a greater understanding of the many career opportunities available within the industry.

• What will I study?

  You will study units such as:

  Customer Service in Travel and Tourism

  • Importance of customer service
  • Meeting customer needs
  • Customer service within travel and tourism businesses

  The UK Travel and Tourism Industry

  • Structure of the UK travel and tourism industry
  • Types of organisations within the sector
  • Career opportunities available

  Optional Units

  Learners complete six optional units which may include:

  • Travel and Tourism Destinations
  • Promotion in Travel and Tourism
  • UK Purpose Built Visitor Attractions
  • Understanding Package Holidays
  • Travel Agency Operations
  • Hospitality in Travel and Tourism
  • Organising an Event
  • Introduction to Guided Tours
  • Tourism in a Popular UK Region
  • Know About Airports and Airlines
  • Career Planning for Travel and Tourism
  • Work Experience in Travel and Tourism
  • UK Coastal Tourism
  • Heritage and Cultural Tourism
  • UK Rural Tourism
  • Understanding Specialist Tourism
  • Enterprise in Tourism

  Units delivered at Blackburn College will be selected to meet learner needs and available industry opportunities.

  What Will You Develop?

  Throughout the course you'll develop:

  • Customer service skills
  • Communication skills
  • Destination knowledge
  • Industry knowledge
  • Event planning skills
  • Research skills
  • Teamwork
  • Employability skills
  • Confidence and professionalism
  • Problem solving and organisation skills

  You'll also use maths and English in practical situations such as:

  • Calculating travel costs and budgets
  • Understanding exchange rates
  • Reading timetables and schedules
  • Researching destinations
  • Producing promotional materials
  • Creating presentations
  • Communicating with customers

• Entry Requirements

  Successful completion of a relevant Level 1 qualification in Hospitality or Catering. New starters require a grade 4 in English and Maths.

  Additionally:

  • Minimum 90% attendance on previous course
  • Positive reference from previous tutor confirming good behaviour and attitude
  • Good personal hygiene, positive attitude and willingness to wear professional uniforms during all sessions.
  • Genuine interest in developing professional customer service skills
  • Part-time job in Hospitality industry

• How will I be assessed?

  The course will comprise of 75% practical and 25% theory.
  You will be assessed using the following methods:

  • Observation
  • Projects
  • Questioning (this could be verbal or written)

  Learners will complete the requirements of the Level 2 NCFE Diploma in Travel and Tourism through a combination of mandatory and optional units.

  The course focuses on applying learning through practical activities, projects, trips, visits, industry experiences and work-related learning. Students will have opportunities to demonstrate their knowledge and skills across a range of travel and tourism topics throughout the programme.

• What can I do next?

  Students can go on to a range of courses and careers. For example:

  • Level 3 Diploma in Food and Beverage
  • Level 2 Diploma in Professional Cookery
  • Employment in industry

• Your Study Programme

  Your Study Programme

• Explore Your Career Options

  Click on each of the Careers to explore more - from top salaries to job descriptions

  • Chef
  • Hotel Manager
  • Catering Manager
  • Events Manager
  • Restaurant Manager

Explore your career options